"Quality should be like
reason. Something human beings have by nature,
and animals don't.
But we treat quality as an additional service
delivered to the customer. Like in the story about
two friends who ordered two whiskies. 'In a clean
glass!', remarked one of them.
Back with the two glasses on his tray, the waiter
asked: 'Who asked for a clean glass?'".
[Mario
Persona is a professional speaker, writer
and consultant in Brazil]
"Then I saw a new heaven and a new earth, for the first heaven and the first earth had passed away, and there was no longer any sea." [Biblical Treasures]
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